1. Introduction

Flores Beauty Group (“we,” “us,” or “our”) operates the website floresbeautygroup.com and provides CRM, automation, and AI-powered business solutions for beauty professionals and service-based businesses.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with us. By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect different types of information, including:

A. Personal Information You Provide Directly

Name, email address, phone number, and business name

Information submitted through contact forms, booking requests, or consultations

Details about your business and goals when you book a strategy call or use our services

B. Information Collected Automatically

Device and browser information

IP address and location data

Pages visited and time spent on our website

Referring website or source

C. Information from Third-Party Services

Data collected through GoHighLevel (our CRM and automation platform)

Information from Google Analytics, Google Business Profile, or other integrated tools

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our CRM and automation services

Communicate with you about your account, services, or inquiries

Schedule and conduct strategy calls or consultations

Improve our website, services, and user experience

Send marketing communications (with your consent)

Comply with legal obligations

Prevent fraud and ensure platform security

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following situations:

Service Providers: We share data with trusted third parties who help us operate our business (such as GoHighLevel, email providers, and analytics tools).

Legal Requirements: We may disclose information if required by law or to protect our rights.

Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

With Your Consent: We may share information when you give us permission to do so.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Remember your preferences

Analyze website traffic and performance

Improve user experience

You can control cookies through your browser settings. However, disabling cookies may affect some features of our website.

6. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access the personal data we hold about you

Request correction of inaccurate information

Request deletion of your personal data

Opt-out of marketing communications

Withdraw consent at any time

To exercise any of these rights, please contact us using the information below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: [email protected]